Extreme Outsource Solutions provides outsourced technical support services. We help to reduce the costs and personnel required by outsourcing your level 1 technical support to us.
Our team through the use of remote interface can liaise with the end user or view inside their machine to try and determine the problem and attempt to resolve the issue(s). Should the issues not be solved then our team may suggest what our clients’ next course of action should be to resolve the issue.
Support for office and home computer / networks
We are respected player in the Technical Support Services segment and aim to constantly deliver value in achieving the business goals of our clients. Helpdesk models are designed so as to meet the needs of individual customers for successful outsourcing outcome.
This includes:
Multi-layered Support Solutions: Voice / Email / Chat / Web
Enabling Tools: CRM, Knowledge-base, Remote monitoring
Level 1 Technical Support Services
Functional Usage Support
Provisioning / Installation / Configuration
Email / Chat / Web support services
Building on over 20 years’ experience in the Australian business market, Extreme Outsource Solutions has been established to provide outsourcing solutions to small and medium sized businesses.
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